6+ years of experience in telecom/contact center engineering , including 2+ years with Genesys Cloud (PureCloud) and Genesys certification required
Strong hands-on expertise in IVR/ACD scripting, Architect flows, and Omni-channel routing (Voice, Chat, Email)
Experience supporting ACD, dialer, call recording, WFM, SIP/H323 troubleshooting , and telecom performance optimization
Proficiency with Genesys Cloud APIs, REST/Web Services, HTML, JavaScript, and SQL Server integrations
Experience integrating Genesys Cloud with Salesforce Voice Cloud and third-party platforms
Strong background in Tier 3 support, root cause analysis, disaster recovery planning, and telecom capacity/performance monitoring
Working knowledge of network protocols, unified communications systems, and call center infrastructure best practices
For applications and inquiries, contact: hirings@openkyber.com
...email address] ****@*****.*** SUMMARY OF POSITION: Primarily responsible for performing calculations on radiation therapy accelerators and related technology to deliver patient treatments. MINIMUM QUALIFICATION(S): ~ Master's degree in physics...
...Job Title : Entry-Level Sushi Chef Assistant [Little or No Experience Required - Will Train] Job Type: Full-time / Part-time Job Summary We are seeking an individual passionate about sushi or Japanese cuisine who is eager to learn a traditional craft. We...
...grow your skills? Join our team as a full-time Lube Technicianno experience required! We offer a clear career path, paid training, and... ...increase your earnings as you advance.What Youll Do:~Perform oil changes and basic maintenance~Learn hands-on mechanical...
...Please check our residency definition to determine if you qualify. The Alaska Department of Fish and Game, Division of Wildlife Conservation is recruiting for a Wildlife Biologist 2 located in Palmer! What you will be doing: In this 11-month seasonal...
...Aviation cargo, Airline passenger, and Aviation ramp services. Our team of people is highly trained, highly skilled, and confident airport service professionals who are supported by local training and development. We are passionate, capable, and always willing to explore...