Job Description

Role Description

Join the team as our next Backend Software Engineer on Twilio Segment CDP engineering team. This position is needed to build and scale APIs to enable Twilio developers to unlock best-in-class personalized customer experiences through the Twilio Segment CDP products. As a Software Engineer on the team, you will:

• Design and build robust, scalable backend systems and APIs across Segment’s data platform.
• Collaborate cross-functionally with design, product, and other engineers to define solutions that balance usability, performance, and long-term architecture.
• Communicate technical decisions clearly - articulating trade-offs, customer impact, and team alignment.
• Troubleshoot and improve system reliability, debugging issues and refining operational tooling and processes.
• Participate in an on-call rotation for our managed services.

Qualifications

• 2+ years experience writing production-grade code in a modern programming language.
• Experience programming in one or more of the following: Go, Java, Python, or similar languages.
• Experience operating large-scale, distributed systems on top of cloud infrastructure such as Amazon Web Services (AWS).
• Hands-on experience with container orchestration frameworks (e.g. Kubernetes, EKS, ECS).
• Experience with large scale async processing systems.
• Experience shipping services (products) following CI/CD development paradigm.
• Good grasp of software engineering and how to build a system in scalable and extensive manner.
• Excellent written and verbal technical communication skills to convey complex technical concepts effectively.
• Comfortable asking questions and taking initiative to solve problems where it is often necessary to “draw the owl.”
• Leverage best-in-class development productivity practices including AI tooling.

Requirements

• Experience working with event streaming technologies (Kafka, Pulsar, or similar).
• Familiarity with database technologies like PostgreSQL and DynamoDB.
• Exposure to observability tools such as Prometheus, Grafana, or Datadog.
• Experience working in a geographically distributed team.

Benefits

• Health care insurance.
• 401(k) retirement account.
• Paid sick time.
• Paid personal time off.
• Paid parental leave.
• Generous time-off.
• Ample parental and wellness leave.
• Competitive pay.

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