Job Description

Pay: $85,000.00 - $125,000.00 per year

Why This Is a Great Opportunity

• Lead a critical front-end department that directly shapes client experience and case outcomes
• Step into a high-visibility management role with real influence over team performance, systems, and service quality
• Join a fast-growing legal organization where strong leaders can make an immediate impact
• Opportunity to improve processes, elevate client retention, and drive measurable KPI performance
• Strong compensation, full benefits, and long-term growth potential in a dynamic environment

Location: This is a fully on-site position in Miami Lakes, FL, Monday through Friday, with occasional additional in-person trainings that may be scheduled on weekends with advance notice.

Note: Must have legal experience, be fluent in English and Spanish, and have proven people management experience in a performance-driven environment.

About Us We are a fast-growing, high-accountability law firm committed to delivering outstanding service and results for our clients. Our team is collaborative, driven, and mission-focused, and we believe strong leadership, innovation, and compassion go hand in hand. Confidential Employer.

Job Description

• Lead and mentor the intake team and support staff in a fast-paced legal environment
• Set team goals, monitor performance, and provide regular coaching and feedback
• Develop and improve standards for screening, referrals, case review, and intake processes
• Oversee centralized intake operations and collaborate with leadership across departments
• Build and enforce systems, policies, procedures, and productivity standards
• Establish and track monthly KPIs for team and individual performance
• Monitor client service quality and resolve escalated issues promptly and professionally
• Communicate with at-risk clients to improve retention and maintain trust in the firm
• Conduct performance reviews and implement improvement plans when needed
• Audit files and documentation for quality, consistency, and compliance
• Prepare reports on team productivity, case status, and operational performance
• Analyze trends and implement strategies to improve efficiency and service
• Support training, leadership development, and cross-functional collaboration

Qualifications

• Proven management or supervisory experience
• Legal background required
• Personal injury experience strongly preferred
• Strong leadership, organizational, and communication skills
• Experience with KPI tracking, coaching, and quality control
• Proficiency in Litify and Microsoft Office Suite
• Fluent in English and Spanish
• Reliable, professional, and team-oriented

Why You Will Love Working Here

• Your leadership will directly impact client experience and team success
• You will join a collaborative culture that values accountability and growth
• This is a strong opportunity for a legal operations leader who wants visibility and influence
• The firm offers meaningful career growth within a rapidly expanding organization
• Strong benefits and support resources help create long-term stability and success

JPC-904

Job Type: Full-time

Benefits:

• Dental insurance
• Paid time off
• Vision insurance

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