Legal Intake Manager Job at Orion Placement, Miami Lakes, FL

aXBUQ3JjVFJwTGtETEpoMXRTdkVHQWo0SEE9PQ==
  • Orion Placement
  • Miami Lakes, FL

Job Description

Pay: $85,000.00 - $125,000.00 per year

Why This Is a Great Opportunity

  • Lead a critical front-end department that directly shapes client experience and case outcomes
  • Step into a high-visibility management role with real influence over team performance, systems, and service quality
  • Join a fast-growing legal organization where strong leaders can make an immediate impact
  • Opportunity to improve processes, elevate client retention, and drive measurable KPI performance
  • Strong compensation, full benefits, and long-term growth potential in a dynamic environment

Location: This is a fully on-site position in Miami Lakes, FL, Monday through Friday, with occasional additional in-person trainings that may be scheduled on weekends with advance notice.

Note: Must have legal experience, be fluent in English and Spanish, and have proven people management experience in a performance-driven environment.

About Us We are a fast-growing, high-accountability law firm committed to delivering outstanding service and results for our clients. Our team is collaborative, driven, and mission-focused, and we believe strong leadership, innovation, and compassion go hand in hand. Confidential Employer.

Job Description

  • Lead and mentor the intake team and support staff in a fast-paced legal environment
  • Set team goals, monitor performance, and provide regular coaching and feedback
  • Develop and improve standards for screening, referrals, case review, and intake processes
  • Oversee centralized intake operations and collaborate with leadership across departments
  • Build and enforce systems, policies, procedures, and productivity standards
  • Establish and track monthly KPIs for team and individual performance
  • Monitor client service quality and resolve escalated issues promptly and professionally
  • Communicate with at-risk clients to improve retention and maintain trust in the firm
  • Conduct performance reviews and implement improvement plans when needed
  • Audit files and documentation for quality, consistency, and compliance
  • Prepare reports on team productivity, case status, and operational performance
  • Analyze trends and implement strategies to improve efficiency and service
  • Support training, leadership development, and cross-functional collaboration

Qualifications

  • Proven management or supervisory experience
  • Legal background required
  • Personal injury experience strongly preferred
  • Strong leadership, organizational, and communication skills
  • Experience with KPI tracking, coaching, and quality control
  • Proficiency in Litify and Microsoft Office Suite
  • Fluent in English and Spanish
  • Reliable, professional, and team-oriented

Why You Will Love Working Here

  • Your leadership will directly impact client experience and team success
  • You will join a collaborative culture that values accountability and growth
  • This is a strong opportunity for a legal operations leader who wants visibility and influence
  • The firm offers meaningful career growth within a rapidly expanding organization
  • Strong benefits and support resources help create long-term stability and success

JPC-904

Job Type: Full-time

Benefits:

  • Dental insurance
  • Paid time off
  • Vision insurance

Job Tags

Full time, Work at office, Immediate start, Monday to Friday, Weekend work

Similar Jobs

Group 1 Automotive, Inc.

Automotive Technician - GP1 Toyota Albuquerque Job at Group 1 Automotive, Inc.

 ...get more with Group 1. More opportunity. More support. More ways to build a career that moves you forward.Overview: GP1 Toyota Albuquerque is proud to be part of the fast-growing Group 1 Automotiveone of the leaders in automotive retail and service. Were... 

Sayn Logistics LLC

Delivery Driver - Amazon DSP Conshohocken Job at Sayn Logistics LLC

 ...Driver position with Sayn Logistics LLC delivering packages to Amazon customers! Sayn Logistics LLC is a newly launching Amazon Delivery...  ...slide packages weighing between 50-70 lbs. on and off a hand truck without a helper on a frequent basis; get in and out of a van repeatedly... 

GEM

Junior Marketing Assistant Job at GEM

 ...We are looking for a motivated Junior Marketing Assistant to join our growing team. This entry-level role is ideal for individuals eager to build a career in marketing, promotions, events, and brand engagement . No prior experience is requiredwe provide full training... 

The Morning Star Trucking

Local Class A Truck Driver Training-Class A Truck Drivers Job at The Morning Star Trucking

Local Class A Truck Driver Training-Class A Truck DriversThe Morning Star Trucking Company provides transportation services for bulk tomato, freight and transplanting operations throughout the Central Valley of California, primarily during the summer months. Morning... 

Best Western Ramkota Hotel Aberdeen, SD

Part time Night Auditor Job at Best Western Ramkota Hotel Aberdeen, SD

 ...our team at Best Western Aberdeen Hotel in Aberdeen, SD as a Part time Night Auditor. In this role, you will be responsible for ensuring accurate...  ...financial auditing and guest service during the overnight shift. You will play a key part in maintaining smooth hotel...