Job Description

Salary: $102,000 - 157,000 per year Requirements:

• Bachelors Degree or equivalent experience with a minimum of 6 years in application development, analysis, or systems engineering
• High School Diploma or GED with at least 10 years in application development, analysis, or systems engineering
• 10 years of experience leading network teams
• Advanced expertise in managed services, circuit installation, and troubleshooting
• Proficient in WAN and edge routing protocols including BGP, EIGRP, and OSPF
• Experience with SD-WAN deployment and management
• Knowledge of cloud connectivity solutions
• Familiar with multi-carrier circuit management (MPLS, direct internet access, WAVE, data center interconnects)
• Skilled in GRE and IPSEC tunneling
• Cisco Professional-Level Certifications (CCNP, CCIE) are preferred
• Experience with managing multi-provider WAN and SD-WAN technologies
• Proven leadership track record in mission-critical environments

• Oversee daily Network Operations for 700 branches and 60 large campus locations, ensuring secure and high-availability network connections
• Manage the optimization and troubleshooting of network systems, including Cisco SD-WAN and Verizon Managed Versa SD-WAN
• Supervise proactive maintenance activities such as IOS upgrades, capacity planning, and vulnerability remediation
• Analyze network performance through analytics, KPIs, and real-time telemetry tools
• Lead incident and problem management efforts, including root cause analysis and minimizing repeat outages
• Collaborate in managing vendor services and circuit providers
• Maintain operational documentation, standard operating procedures, and knowledge base updates
• Coordinate change management tasks with risk assessments and communicate effectively with business stakeholders
• Monitor and report on Network Operations Service Level Agreements for requests, incidents, and tasks via ServiceNow
• Support compliance with regulatory standards including PCI, SOX, and internal audits
• Manage and mentor a team of technical network engineers, establishing clear goals and continuous learning opportunities
• Cultivate an environment of accountability, high performance, and operational excellence
• Identify opportunities for process improvements, tool enhancements, and increased efficiencies in network support
• Promote customer-centric service delivery to ensure stability and reliability

• Cloud
• Cisco
• Support
• MPLS
• Network
• ServiceNow
• iOS
• SDWAN

More:

We are looking for a Network Operations Manager to lead a talented team of network engineers focused on enhancing connectivity across our Banks Campus and Branch networks. This position is pivotal in managing the implementation, optimization, and troubleshooting of network systems, including Cisco SD-WAN solutions. We value a culture of accountability and high performance and are committed to providing competitive benefits to support our associates. You will work in a dynamic environment with remote eligibility, fostering opportunities for career growth and professional development.

last updated 13 week of 2026

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