Job Description
Day to Day:
Serve as a Level 4 escalation point for complex Yardi-related issues
Support high-level troubleshooting (issues may take hours, days, or weeks to resolve)
Monitor and manage escalated tickets (10-15/week, lower volume but high complexity)
Work on:
o Bank/file feeds (ex: positive pay, integrations)
o Vendor/system integrations within Yardi
o Security/permissions analysis and configuration
o Audit requests (logs, controls, data validation)
Act as a Yardi system administrator:
o Implement high-level configuration changes
o Make judgment calls on technical feasibility
Collaborate with:
o Level 2 support teams
o Business analysts + development teams
o Business stakeholders across varying technical skill levels
Insight Global is seeking a Junior Solutions Architect for a top commercial real estate services organization. This individual will act as a high-level escalation point and system administrator for Yardi, supporting complex technical and functional issues across a growing platform.
This role will focus on troubleshooting high-impact issues, supporting integrations, and partnering with cross-functional teams to ensure the stability and scalability of the Yardi environment. The ideal candidate has strong Yardi experience, a flexible mindset, and the ability to navigate both technical and business conversations while working independently in a fast-evolving environment.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
Skills and Requirements
Yardi experience (REQUIRED - non-negotiable)
5+ years of experience in systems support, solutions architecture, or related
Strong troubleshooting and problem-solving ability
Experience working with databases (SQL preferred)
Ability to work independently and handle complex issues with minimal supervision
Strong communication skills (ability to work with both technical and non-technical stakeholders) - Yardi technical expertise (database/schema knowledge, backend troubleshooting)
Experience with ERP platforms or real estate systems
Experience supporting system integrations, feeds, or configurations
Background in audit support, security/permissions, or data validation
Exposure to SaaS platforms (beyond Yardi)
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