Job Description

Job Description

The Guest Services Supervisor oversees the daily operation of the front desk, retail store, and hot springs admissions areas. This position is responsible for supervising team members, creating work schedules, ordering retail and operational supplies, maintaining service standards, and ensuring exceptional guest experiences throughout the resort.

Compensation Data

COMPENSATION: The Hourly rate for this position is $20.00 to $22.00. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark’s good faith and reasonable estimate of the compensation for this position as of the time of posting.

BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation

There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws, including, but not limited to all applicable Fair Chance Ordinances and Acts. For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance.

Job Responsibilities

• eritage Site, Olympic consists of several distinct ecosystems. The over 70 miles of rugged and beautiful pacific coastline, the wild, magical forests, the glacier-capped mountains and the calm lakes, make for an almost impossibly diverse and wide range of natural beauty.

• Lake Quinault Lodge is one such place. Built in 1926 and sitting above the shoreline of Lake Quinault with an expansive lawn out to the lake, the Lodge retains the turn of the century wooded feeling, with a warm and welcoming nature. The lodge includes an indoor pool, a sauna, a gift shop, and game rooms.

• Lake Crescent Lodge on the Olympic Peninsula in northwest Washington. This magnificent and charming turn of the century resort was built in 1915 and remains an ideal base camp for enjoying Olympic National Park. Day hikes, bike rides, fishing, and canoeing are highly recommended and great ways to explore.

• On the north end lies Log Cabin Resort, a rustic retreat for seekers of incredible views, fun beach days, and the immersion in the natural world. These cabins hark back to the days of summer camp, with lakeside cabins nestled in old growth cedars and firs. A variety of accommodations are available.

• Sol Duc Hot Springs Resorts are surrounded by towering evergreens along the Sol Duc River in a picturesque valley. In addition to the pools, Sol Duc hosts a restaurant, a gift shop, and a convenience store.

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• Supervise daily front desk, retail, and hot springs admissions operations.

• Lead, coach, and develop Guest Services Lead Workers and Guest Services Workers.
• Create and maintain department schedules based on occupancy, visitation, and business demands.
• Manage labor costs and staffing levels to support operational goals.
• Coordinate employee training, onboarding, and performance coaching.
• Ensure guest check-in, check-out, reservations, retail transactions, and pool admissions are performed accurately.
• Handle guest concerns, complaints, and service recovery situations.
• Maintain high standards of guest service and professionalism throughout the department.
• Order retail merchandise, office supplies, operational materials, and guest service inventory.
• Monitor retail inventory levels and coordinate receiving, stocking, and merchandising activities.
• Maintain accurate cash handling, banking, and deposit procedures.
• Assist with daily reports, revenue tracking, and operational documentation.
• Ensure compliance with company policies, safety standards, and cash control procedures.
• Conduct shift meetings and communicate operational updates to staff.
• Coordinate with housekeeping, maintenance, food service, and management teams to support overall resort operations.
• Assist with hiring, interviewing, and staffing initiatives.
• Serve as Manager on Duty when assigned.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• Two or more years of hospitality, retail, lodging, or guest services experience.
• Previous supervisory or leadership experience preferred.
• Experience with scheduling, ordering, inventory management, and cash controls.
• Strong organizational, communication, and problem-solving skills.
• Ability to coach employees and maintain accountability.
• Proficiency with computer systems, reservation software, and Microsoft Office applications.

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective equipment (PPE).

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on  Facebook ,  Instagram and  Twitter .

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