Job Description

Company Description: Since 1936, Shipley Do-Nuts has been more than just a neighborhood do-nut shop — it’s been a beloved ritual, a place where early mornings turn into cherished memories, and where one bite of a warm glazed do-nut brings instant joy. Born in Houston and raised by communities across the South, Shipley has built its reputation on honest ingredients, handcrafted quality, and a commitment to the simple magic of kindness and connection. What sets Shipley apart isn’t just the recipe — it’s the experience. From the welcoming smiles behind the counter to the irresistible aroma that hits you at the door, every visit feels like coming home. With over 60 varieties of do-nuts and kolaches, there’s something for everyone — but it’s the feeling guests leave with that keeps them coming back. Today, as the brand continues to grow across the U.S., Shipley remains rooted in what’s always made it special: community, consistency, and a deep love for making life delicious. Backed by modern hospitality partners like Virentes Hospitality, Shipley Do-Nuts is poised to share its legacy with a new generation — all while staying true to the warmth, authenticity, and neighborly spirit that started it all. Shipley Do-Nuts. Do-Happy. Every day. Role: As a Front of House Team Member at Shipley Do-Nuts, you are the friendly face of our store—the first and last impression our guests will remember. We are seeking dedicated candidates for Front of House Team Member positions at Shipley Do-Nuts, located in Orlando, FL. As a FOH team member, you’ll be the face of our store—responsible for delivering warm, thoughtful service and ensuring each guest feels welcome from the moment they walk in. Whether you're greeting guests, taking orders, preparing beverages, or keeping the dining area clean and inviting, your role is key to creating the friendly, consistent experience that Shipley Do-Nuts is known for. FOH positions include: Cashier, Drive Thru, and support positions in POS, Guest Services, Lobby, and Icing Decorator. This position will also receive tips additional to regular hourly pay. Joining the Virentes Hospitality family as a Shipley FOH Team Member means becoming part of a company that’s passionate about exceptional food, meaningful service, and a welcoming environment. This role is essential to building positive guest relationships, supporting a strong store culture, and ensuring that every visit is enjoyable and memorable. Essential Functions:

• Greet every customer warmly with a smile and friendly attitude
• Create a positive, upbeat environment that feels welcoming to all guests
• Listen attentively to customer needs and offer helpful suggestions
• Handle customer concerns with empathy and professionalism, ensuring satisfaction
• Accurately take orders and operate the POS system
• Suggest add-ons, combos, or featured products to enhance the guest experience
• Process payments quickly and correctly, including cash, card, and digital transactions
• Inform management of operational issues
• Adhere to all company and industry safety and sanitary standards
• Assist with back of the house tasks depending on business needs
• Other duties as reasonably assigned by the team lead and/or general manager of the restaurant
• Ensure all do-nuts and beverages are served fresh, attractive, and correctly packaged
• Refill product displays as needed, keeping them neat and enticing
• Communicate with the kitchen or prep area to ensure timely fulfillment of orders
• Keep the lobby, counter, condiment stations, and restrooms maintained and sanitized
• Regularly wipe down surfaces, restock napkins, cups, and utensils
• Follow health and safety guidelines to maintain a clean and safe environment for guests and team members
• Work closely with other team members to maintain smooth operations
• Communicate clearly during peak times to support a quick and enjoyable experience
• Help train new FOH team members with a spirit of mentorship and positivity

Qualifications:

• Prior customer service or hospitality experience is a plus, but not required
• Strong communication skills and enjoys engaging with people
• Ability to work in a fast-paced environment while maintaining a friendly attitude
• Flexible availability, including early mornings, weekends, and holidays
• Must be dependable, punctual, and team-oriented
• You enjoy working with your hands and being on your feet
• Dependable, detail-oriented, and take pride in doing things right
• You’re coachable, adaptable, and eager to grow
• Passion for quality and commitment to food safety and cleanliness
• Team player with a positive, respectful, Hospitable attitude

As part of the Virentes Hospitality family, we’re rooted in the belief that how we make people feel is just as important as what we make. That starts with our team — the heart of everything we do. Here, you’re not just an employee. You’re part of a culture built on respect, care, and creating meaningful moments for others, one friendly interaction at a time. Whether you’re crafting the perfect dozen, helping a guest find their favorite treat, or supporting your team with heart, you’ll find purpose in every shift. If you’re passionate about people, thrive on positive energy, and believe small kindnesses create big impact — you belong here. Let’s spread joy, one donut at a time.

Job Tags

Hourly pay, Full time, Flexible hours, Shift work, Early shift

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