Job Description

Role Description

Join the team as Twilio’s next Sr. Global Events Manager, Event Technology and Registration Operations. This position is needed to own the technical and operational infrastructure that powers our global events portfolio. You will create the operating model for how event technology, registration, data, reporting, and digital attendee experiences work across Twilio events. This role blends strategy with hands-on execution to build frameworks, templates, and support models that allow cross-functional teams to deliver consistent, high-quality event experiences at scale.

Responsibilities

• Own: The event technology strategy, standards, and governance model across Twilio Global Events.
• Own: The strategy, configuration, QA, and launch process for event mobile app experiences, surveys, attendee engagement tools, lead retrieval, badging, onsite registration hardware, and onsite technology readiness.
• Event data: Manage data flows from registration through Salesforce and Tableau, including field mapping, naming conventions, data QA, campaign tracking, reporting requirements, issue resolution, and post-event closeout.
• Design: Registration strategies, including registration flows, form logic, attendee types, approval workflows, data standards, compliance requirements, onsite check-in needs, QA processes, and launch readiness reviews.
• Partner: Collaborate with Marketing Operations, Data, Web, Brand, Legal, Product Marketing, Sales, Field Marketing, Developer Network, and event stakeholders.
• Build: Scalable self-service templates, intake processes, runbooks, QA checklists, launch timelines, reporting frameworks, and support paths.
• Manage: Event technology vendor relationships, platform roadmaps, support models, service expectations, renewals, and technology-related budget inputs.
• Guide: The planning, requirements, testing, and launch process for event websites and landing pages.
• Identify: Gaps in process, ownership, tooling, data quality, or execution, and create clear paths to resolution.
• Use: AI and automation tools to improve event operations.

Qualifications

• 8+ years of experience in event technology, registration operations, or marketing operations within a B2B SaaS environment, or high-growth environment.
• Strong Salesforce and event data expertise, including campaign tracking, attendee data, field mapping, reporting requirements, data QA, post-event data transmission, and downstream reporting workflows.
• Strong hands-on experience with event technology platforms such as Swoogo, Cvent, RainFocus, BigMarker, Qualtrics, Bizzabo, Splash, ON24, Webex Events, or similar tools.
• Experience supporting large-scale events (2,000+ attendees) and managing mobile event apps or onsite hardware.
• Advanced Excel or Google Sheets skills, including data cleanup, reconciliation, formulas, pivot tables, lookups, QA, and reporting-ready data preparation.
• Proven ability to build scalable templates, operating playbooks, intake models, documentation, QA processes, launch readiness frameworks, and post-event closeout processes.
• Demonstrated ability to use AI or automation tools to improve productivity, streamline workflows, accelerate documentation, support analysis, strengthen QA, and scale repeatable processes.
• Strong project management skills across workback planning, milestone tracking, stakeholder reviews, launch readiness, issue resolution, vendor coordination, post-event wrap-up, and archival.
• High bar for brand consistency, attendee experience, accessibility, data quality, privacy, compliance, and operational excellence.
• Strong sense of ownership, with the ability to identify gaps, clarify ambiguity, drive decisions, and move work forward across multiple stakeholders.
• Ability to think like both a systems owner and an event marketer.

Requirements

• Track record of building self-service technology operating models, platform roadmaps, center-of-excellence programs, or scalable enablement models for distributed teams.
• Strong cross-functional partnership skills across Web, Brand, Marketing Operations, Legal, Data, Field Marketing, Product Marketing, Sales, Procurement, and Finance.
• Working knowledge of global event requirements, including privacy, accessibility, localization, compliance, and regional event support needs.
• Familiarity with tools such as Tableau, Airtable, Figma, Adobe Experience Manager, Marketo, or similar marketing, reporting, web, and collaboration platforms.

Benefits

• Competitive pay.
• Generous time off.
• Ample parental and wellness leave.
• Healthcare.
• A retirement savings program.
• And much more.

Location

This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

Travel

Approximately 15% travel is anticipated to help you connect in-person in a meaningful way.

Compensation

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.: $106,320 - $132,900.
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $112,560 - $140,700.
• Based in the San Francisco Bay area, California: $125,040 - $156,300.

Application Deadline

Applications for this role are intended to be accepted until July 31, 2026, but may change based on business needs.

Company Description

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

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