Job Description

Role Description

Twilio is seeking a motivated, curious, and collaborative Senior Financial Analyst to join our R&D Finance team. As Twilio enters the "Unified Platform" era—consolidating SendGrid, Voice, and Messaging into a single unified SDK and Console—and accelerates the rollout of advanced platform features like Agent Connect and Conversation Relay, our R&D Finance organization is evolving its structure to move from tactical execution to elevated strategic partnership.

In this high-impact role, you will serve as the primary autonomous finance partner for our R&D engineering and product teams. The scope of this role is focused exclusively on Cloud infrastructure costs (AWS and hosting spend), which are becoming increasingly complex as Twilio builds in a platform context, with our global hosting infrastructure spend approaching ~$470M annually. This position requires an independent thinker who understands the underlying platform architecture and can translate technical platform adjustments into dynamic financial forecasting while navigating unpredictable, non-linear cloud billing layouts.

Responsibilities

• Strategic Business Partnership: Act as an autonomous finance partner to R&D, Product, and Engineering leadership. Lead cross-functional conversations to determine whether infrastructure cost surges are driven by healthy customer volume growth or inefficient engineering configurations.
• Cross-Functional Collaboration: Partner seamlessly across Accounting, Engineering, FP&A, and FinOps teams to ensure accurate COGS/OpEx accounting classifications and product-line allocation of cloud costs, while driving upstream process automation and data integrity.
• Dynamic Financial Forecasting: Lead the monthly and quarterly forecasting process for R&D hosting infrastructure. Build dynamic models capable of managing complex, non-linear cloud billings from major providers and LLM partners.
• Operational Variance Analysis: Conduct deep-dive variance analyses and link financial outcomes directly to usage changes driven by product/market dynamics, translating technical platform adjustments into clear financial impacts.
• Cost-Containment Optimization: Proactively identify engineering cost-containment opportunities and partner with product managers to design and track cloud cost-efficiency strategies while maintaining platform performance.
• Financial Modeling: Lead strategic projects, analysis, deep dives to drive ROI opportunities and costs reductions. Build flexible financial models to support scenario planning, product expansions, and support data-driven investment trade-offs.
• Infrastructure Metrics Tracking: Track and analyze vendor spend patterns, cloud capacity utilization, and budget consumption across core R&D functions.
• Strategic Communication: Communicate complex financial analyses and technical cloud cost structures in clear, actionable ways to non-financial audiences and engineering stakeholders.

Qualifications

• Experience: 5+ years of finance experience in progressive FP&A, operational finance or strategic corporate finance roles.
• Analytical Problem-Solving: Detail-oriented mindset with strong analytical, problem-solving, and deep-dive capabilities to thoroughly investigate complex technical issues and evaluate massive cloud data footprints.
• Financial Modeling: Expertise in leveraging Excel/Google Sheets to construct multi-variable, driver-based models, specifically for completing complex unit economics and cloud infrastructure spend analysis.
• Ambiguity & Autonomy: Proven ability to operate independently and thrive within highly ambiguous environments, moving beyond basic data pulling to drive strategic engineering conversations.
• Communication: Excellent communication and interpersonal skills, with a proven ability to translate complex cloud architecture variances to non-financial product stakeholders.
• Process Simplification & Automation: Demonstrated ability to drive simplification and automation of financial and business processes, modeling and reporting.

Desired

• Education: Bachelor's degree in Finance, Business, Economics, Computer Science, or a related operational field.
• Industry Frameworks: Direct experience managing cloud infrastructure/hosting spend within a high-growth Technology, Software-as-a-Service (SaaS), or Cloud environment.
• Systems & Visibility Tools: Familiarity with enterprise planning applications (Anaplan), ERP systems (Oracle), or specialized cloud cost optimization tools.
• Gen AI Proficiency: Demonstrated ability to use Gen AI tools to drive simplification and automation.

Location

This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

Travel

For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

Benefits

• Competitive pay
• Generous time off
• Ample parental and wellness leave
• Healthcare
• Retirement savings program
• And much more

Compensation

Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process.

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.: $96,640.00-$120,800.00.
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $102,240.00-$127,800.00.
• Based in the San Francisco Bay area, California: $113,600.00-$142,000.00.

This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Applications for this role are intended to be accepted until 6/19/26, but may change based on business needs.

Company Description

Twilio thinks big. We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

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