Job Description

As a Urology Center of Iowa Registered Nurse (RN) you will be an important part of promoting our mission to provide compassionate, world-class urologic care and exceptional experiences for our patients, employees, and partners.

The clinical staff member functions under the supervision and guidance of the registered nurse supervisor and participates in the multi-disciplinary process of providing care and treatment to patients and provides clinical support and technical assistance to the professional medical and other staff.

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Obtaining and recording patient medical histories, vital signs, test results and other information for medical records while maintaining strict confidentiality.
• Coordinating the daily administrative activities, including scheduling, patient check-in and check-out, patient phone calls, and patient medical record maintenance.
• Verifies patient information by interviewing patient; reviewing and/or recording medical history; taking vital signs; confirming the purpose of visit or treatment.
• Gathers and completes FMLA/disability paperwork for eligible patients.
• Schedules office and hospital-based medical procedures and surgeries, for patients with appropriate provider and time/location slot, utilizing appropriate scheduling code.
• Interfaces with appropriate vendor staff to ensure all necessary equipment will be on-site for office and hospital-based procedures.
• Interfaces with appropriate hospital staff to ensure a cohesive working relationship in providing patient care serves.
• Enters notes/special instructions needed for scheduling in the electronic medical record.
• Provides accurate, detailed information to patients regarding test/surgery instruction, time of patient's scheduled arrival, and any other directional information needed; takes appropriate action in responding to questions from patients.
• Ensures patients have proper medical clearance and pre-surgical testing as needed.
• Ensures proper follow-up appointments are scheduled at the time the procedure is scheduled.
• Supports patient care delivery by helping health with preparing laboratory specimens; performing basic laboratory tests on the premises; performing bladder scans; disposing of contaminated supplies; sterilizing medical instruments; administering medications on the premises; authorizing drug refills as directed; working on medication prior authorizations; drawing blood as directed by providers; helping patients over the phone; stocking rooms, amongst other duties.
• Serves and protects the physician or health care provider practice by adhering to professional standards, policies, and procedures, and federal, state, and local requirements.
• Delivering compassionate support, attention, and assistance to patients and families.
• Ensuring compliance with all health care regulations, including HIPAA and OSHA.

Competencies: To perform the job successfully, an individual should demonstrate the following:

Continuous Learning - Assesses own strengths and weaknesses. Pursues training and development opportunities. Seeks feedback to improve performance. Shares expertise with others. Strives to continuously build knowledge and skills.

Customer Service - Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service.

Planning & Organization – Integrates changes smoothly. Plans for additional resources. Prioritizes and plans work activities. Sets goals and objectives. Uses time efficiently. Works in an organized manner.

Problem Solving - Develops alternative solutions. Gathers and analyzes information skillfully. Identifies problems in a timely manner. Resolves problems in early stages. Works well in group problem-solving situations.

Teamwork - Balances team and individual responsibilities. Contributes to building a positive team spirit. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Puts success of team above own interests.

Use of Technology – Adapts to new technologies. Demonstrates required skills. Keeps technical skills up to date. Troubleshoots technological problems

Urology experience preferred.

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