Job Description

Role Description

Join the team as Twilio's next Project Management Intern for our GTM Strategy & Operations team. This 12-week summer internship is a hands-on, project-based role. This is an ideal role for someone who loves bringing order to complexity, enjoys working across functions, and wants to see how strategic programs come to life inside a leading customer engagement infrastructure company.

• Program Tracking & Status Reporting: Own and maintain trackers, dashboards, and weekly status updates across active sales plays. Surface blockers, milestones, and progress to program leads and senior stakeholders in a clear, consistent format.
• Cross-Functional Coordination: Schedule and facilitate syncs across Sales, Marketing, Enablement, Product, and Operations. Follow up on action items and help keep multiple work streams aligned and on track throughout the play lifecycle.
• Sales Play Documentation: Draft, organize, and maintain play briefs, playbooks, and process documents. Translate strategy discussions and stakeholder inputs into clear written assets that sales teams can act on.
• Data Analysis & Insights: Pull and analyze data to help evaluate play performance against KPIs. Prepare concise summaries and visualizations that inform go/no-go decisions and continuous improvement efforts.
• Sales Play Development Support: Assist in the design and scoping of new sales plays by researching customer segments, competitive positioning, and product alignment. Help the team move from idea to a structured, executable play.
• Sales Enablement Collaboration: Partner with the Enablement team to help build out training materials, talk tracks, and resources that equip the sales org to execute plays with confidence.

Qualifications

• Currently pursuing a degree in Business, Marketing, Operations, or a related field.
• Strong organizational skills with a demonstrated ability to manage multiple tasks, timelines, and stakeholders simultaneously.
• Excellent written and verbal communication skills; you know how to tailor a message for different audiences.
• Analytical mindset — you are comfortable working with data to draw out insights and tell a clear story.
• Self-starter who is excited to roll up their sleeves and get things done in a fast-paced environment.
• Proficiency in Google Slides/Docs/Sheets or Microsoft Office (Word, PowerPoint, Excel).
• You are excited about rolling up your sleeves and getting stuff done.
• You are metrics driven and know how to leverage data insights to inform decisions.
• You are curious and proactively seek out solutions to problems or inefficiencies with analysis and process/systems improvements.

Requirements

• Familiarity with project management tools such as Asana or Jira.
• Exposure to CRM platforms (e.g., Salesforce) or sales engagement tools (e.g., Outreach, Salesloft).
• Prior internship or project experience in sales, marketing, strategy, or operations — even in a student-run or extracurricular context.
• Interest in B2B SaaS, cloud communications, or technology sales environments.

Benefits

• Competitive pay.
• Generous time off.
• Ample parental and wellness leave.
• Healthcare.
• A retirement savings program.
• Offerings vary by location.

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