Patient Registration Rep Job at SGS Consulting, Michigan

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  • SGS Consulting
  • Michigan

Job Description

Job Responsibilities:

  • Under general supervision, follows standard operating procedures and protocols for all bedside patient registration activities including patient reception, face-to-face check in, preregistration, confirmation of insurance eligibility and cash collections.
  • Performs new patient registration; updates registration and insurance information; responds to inquiries from all callers/customers.
  • Advocates on the caller/customer behalf to ensure their needs are met.
  • Acts as a welcoming front door for all callers/customers, instilling loyalty and anticipating needs, while providing efficient, effective customer relationship management.

Skills:

  • One (1) year of experience related to patient admitting, registration and/or insurance eligibility and verification in a hospital or medical office setting.
  • Strong computer skills and working knowledge of Microsoft Office products.
  • Ability to meet or exceed core customer service responsibilities, standards, and behaviors effectively over the telephone, in person and in writing with patients, visitors and clinical/non-clinical staff.
  • Must be willing to be on your feet for long periods and able to instruct others.
  • Ability to perform a variety of tasks in a fast-paced environment with frequent interruptions.
  • Prefers candidate that has experience with using medical terminology.

Education/Experience:

  • High School Diploma.

Job Tags

Work at office

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