Job Description

Role Description

This position is needed to serve as a talent advisor (recruiter) to our Go-to-Market (GTM) and Sales teams in NAMER. In this role, you will go beyond transactional recruiting responsibilities to translate business goals into hiring outcomes. Operating effectively in a fast-paced, remote environment, you will balance immediate headcount needs against long-term organizational planning. As a trusted and collaborative advisor within the TA and People Partnerships teams, you will act as a data-driven problem solver who guides hiring teams on best practices, success profiles, and assessment criteria to help drive the best possible hiring outcomes for Twilio. You will own end-to-end GTM searches, partnering closely with hiring managers, HRBPs, and cross-functional teams to find and secure world-class revenue-generating talent.

Responsibilities

• Be a strategic talent advisor to Go-to-Market (GTM) and Sales hiring managers by proactively collecting, analyzing, and using external talent insights and internal data to set expectations, recommend optimal hiring approaches, and drive calibration with hiring teams.
• Own end-to-end recruitment for GTM roles, using your business acumen to identify, proactively source, and hire qualified talent.
• Guide hiring teams on interview best practices, helping to build structured interview plans and panels that leverage skills-informed assessments and mitigate bias.
• Advise managers on success profiles, location decisions, and trade-offs.
• Align interviewer panels on assessment criteria to help drive the best possible hiring outcomes for Twilio.
• Build and maintain trusted, collaborative relationships with GTM hiring managers, HRBPs, and other cross-function partners (Total Rewards, Comp, TA Ops).
• Use AI, tools, and technology to stay up-to-date on recruiting best practices, emerging sourcing techniques, interview innovations, and workplace trends to raise the bar for hiring quality talent.
• Deliver a positive candidate journey and experience through defined processes and ensuring consistent, values-aligned communication across all interview stages.
• Communicate and negotiate effectively and diplomatically across offer structures that include equity and variable (commission), using data and influence to achieve desired business results.

Qualifications

• Full-cycle GTM recruiting experience in global software or similar tech companies, hiring for roles like: account executives (new business and strategic), solutions/presales engineers, or sales development representatives.
• Strong communication, critical thinking, relationship-building, and negotiation skills, with the ability to influence and set expectations at the hiring manager level.
• Proven ability to close in-demand talent and manage offer packages by artfully selling Twilio’s strong EVP, flexible remote work model, and standout culture.
• Intermediate proficiency level in using talent data analytics and market intelligence to steer evidence-based hiring decisions and gain the trust of GTM hiring managers.
• Capable of operating effectively in a remote, fast-paced, and ambiguous environment with some oversight and direction.
• Able to navigate searches across multiple open roles with varying job levels and urgency, while proactively sourcing and building sales talent pipelines without relying on inbound applications.
• Proven ability to evaluate and validate candidate skills within a semi-defined framework while acting as a Twilio brand ambassador.
• Proficient in ATS/CRM platforms, candidate relationship management, and AI recruiting tools and technology.

Requirements

• Hiring sales talent in North America and Latin America for SaaS, CPaaS, and CDP companies.
• Full-cycle recruiting experience for other GTM roles, such as: product specialists, customer success managers, enterprise architects/strategists, partners, sales strategy, and GTM management.

Location

This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

Travel

For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

Benefits

• Competitive pay
• Generous time off
• Ample parental and wellness leave
• Healthcare
• Retirement savings program
• Offerings vary by location

Compensation

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.: $96,640.00 - $120,800.00.
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $102,240.00 - $127,800.00.
• Based in the San Francisco Bay area, California: $113,600.00 - $142,000.00.

This role is eligible to participate in Twilio’s corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Application Deadline

Applications for this role are intended to be accepted until July 17, 2026, but may change based on business needs.

Equal Opportunity Employer

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

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