Job Description

Reports To: Chief Impact Officer

Job Type: Full-Time, Salaried Exempt

Schedule: Monday to Friday, some evenings and weekends each month

About Freedom Communities 

Freedom Communities (FC) partners with neighbors in the Freedom–Wilkinson Corridor to create opportunities in education, housing, employment, and wellness that lead to holistic transformation for a thriving community.

By limiting our geographic service area, we are able to go deep and work holistically to address the interconnected realities of life. Guided by our tagline, “family-centered community transformation,” we invest simultaneously in families and infrastructure so that as families transform, they transform their community as well.

Research shows that children cannot thrive in households where parents are struggling economically, and low-income parents cannot succeed without meaningful support for their children. As a result, our programmatic work is centered on a two-generation approach that combines parent and child interventions to strengthen families and promote optimal child development.

Our primary demographic is mothers with children ages 12 and under. We believe these mothers have the greatest potential to shape the next generation, yet often have the least access to resources. In response, we created our Moms Moving Forward (MMF) program.

MMF is a 12-month, cohort-based cash incentive program designed to drive upward mobility for mothers living in the Freedom Drive Corridor with at least one child under the age of 12. The program builds family stability by equipping mothers with practical training and tools, a growth-oriented mindset, and a supportive peer network to strengthen their entire household. Participants receive compensation for their engagement to reduce barriers to participate while being rewarded for progress. Family Case Managers support moms and their children as they set and achieve goals to move their families forward. To date, FC has launched 14 MMF cohorts.

Role Overview

The Family Success Coach plays a pivotal role in guiding families toward sustainable progress. This is not a traditional case management role; it is a coaching-centered position focused on building trust, unlocking potential, and helping families chart a path toward long-term self-sufficiency.

The ideal candidate is a strategic motivator, compassionate listener, and skilled resource connector who thrives in a dynamic, mission-driven environment.

Key Responsibilities

• Recruit and onboard annual MMF cohorts of 15 or more mothers, ensuring clear understanding of program expectations and graduation criteria.
• Facilitate monthly workshops and cohort-based activities that promote skill-building, peer support, and goal achievement.
• Conduct weekly one-on-one coaching sessions with each participant and document progress in Apricot (case management database).
• Support participants in setting and achieving SMART goals across key domains, including housing, education, employment, financial stability, parenting, and health.
• Maintain accurate, timely, and thorough documentation in Apricot.
• Coordinate and execute all elements related to MMF retreats.
• Serve as retreat host for assigned cohorts, overseeing logistics such as meals, volunteers, childcare, transportation, and on-site issue resolution.
• Build and maintain strong referral relationships with community partners and ensure follow-through on resource connections.
• Participate in weekly MMF team meetings, bi-weekly FC staff meetings, and weekly supervision sessions.
• Engage in ongoing professional development, including EMPath Mobility Mentoring® and other relevant training opportunities.
• Collaborate cross-functionally with FC staff to plan and execute events, initiatives, and cohort activities aligned with organizational goals.
• Contribute to organizational learning by sharing insights, trends, and participant stories that inform FC’s broader strategy and impact.

Desired Qualifications

• Bachelor’s degree in Social Work, Psychology, Public Health, or a related field.
• Five or more years of experience in case management, life coaching, or life navigation.
• Life Coach Certification (preferred).
• Strong facilitation, coaching, and motivational interviewing skills.
• Excellent written and verbal communication skills.
• Highly organized, data-driven, and comfortable working in a fast-paced, collaborative environment.
• Demonstrated cultural competence and emotional intelligence.
• Passion for equity, family empowerment, and place-based transformation.
• Proficiency in Google Workspace and case management platforms.

No calls or visits please.

For immediate consideration, please formally apply online and provide a resume and cover letter.

The above statements are intended to describe the general nature and level of work being performed by people assigned this job classification. They are not to be constructed as an all-inclusive list of all duties, skills, and responsibilities of people so assigned.

The Agency's policy is to provide equal opportunity in all terms, conditions, and privileges of employment for all qualified applicants and employees without regard to race, color, creed, religion, national origin, sex, age, marital status, disability or veteran status.

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