Job Description

Salary: $70,000 - 110,000 per year Requirements:

• Bachelors degree or equivalent practical experience is required.
• At least 2 years of relevant Epic application support experience.
• Strong knowledge of patient registration, admission, discharge, transfer (ADT), and eligibility processes.
• Excellent troubleshooting, analytical, and communication skills, with the ability to partner effectively across technical and non-technical teams.
• Epic Grand Central certification or accreditation is required.
• Epic Prelude certification or accreditation is required.
• Epic Real-Time Eligibility (RTE) certification is preferred.
• Additional Epic certifications or cross-certifications are an advantage.
• Familiarity with Epic integration touchpoints, interface workflows, and downstream system impacts is preferred.
• Experience coordinating projects or supporting Epic upgrade cycles is preferred.

• We provide day-to-day build, maintenance, and support for Epic Grand Central, Prelude, and RTE applications.
• We partner with clinical and administrative stakeholders to understand business needs and convert them into effective Epic workflows and configurations.
• We design, test, and implement system changes, enhancements, and new functionality in line with our change management standards.
• We troubleshoot and resolve application and integration issues, escalating more complex matters when necessary.
• We participate in system upgrades, validation, and optimization efforts to maintain reliability and efficiency.
• We create and maintain detailed system documentation, workflow diagrams, and support resources.
• We work closely with the training team and operational leaders to support the adoption of new functionality.
• We take part in a 24/7 on-call rotation and scheduled maintenance activities as needed.
• We support continuous improvement and standardization across Epic modules and our departments.

• Support

More:

We are Boston Childrens, and we offer a comprehensive benefits package that includes flexible schedules, affordable health, vision, and dental insurance, child care and student loan subsidies, generous time off, a 403(b) Retirement Savings plan, pension, tuition assistance, and reimbursement for certain licenses and certifications. We also provide cell phone plan discounts and reduced T-pass rates. This role supports our Epic environment, working closely with operational leaders, end users, IT peers, and training teams to improve clinical and administrative workflows while delivering strong customer service and reliable system support.

last updated 27 week of 2026

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