Job Description

Events Operations Director

For almost 30 years,  One Off Hospitality has developed and operated some of Chicago’s most beloved places to eat and drink. More importantly, we’re a group of people – chefs, hospitality veterans, managers and creators – who believe in the power of treating our guests like family and our restaurants like home.

POSITION SUMMARY: 

The Director of Event Operations is responsible for overseeing the planning, execution, and continuous improvement of all events. This role ensures operational excellence, profitability, and exceptional guest experiences across all events, while leading cross-functional teams and maintaining high service standards.

Requirements

Essential Duties & Responsibilities

Event Operations Management

• Oversee end-to-end execution of all events, including corporate, private, and large-scale functions
• Develop and implement operational standards, procedures, and best practices
• Ensure seamless coordination between sales, culinary, venue, and service teams

Leadership & Team Development

• Lead, coach, and develop operations staff
• Establish staffing models and ensure appropriate labor planning/staffing for events
• Foster a culture of accountability, collaboration, and high performance

Client Experience

• Partner with sales and clients to ensure expectations are met or exceeded
• Resolve escalated client concerns with professionalism and urgency
• Maintain a strong presence during key events to ensure quality execution

Financial Oversight

• Manage event budgets, labor costs, and operational expenses
• Identify opportunities to improve profitability and efficiency
• Track and report on key performance indicators (KPIs)

Process Improvement & Strategy

• Continuously evaluate and enhance event execution processes
• Implement systems and tools to improve efficiency and communication
• Support long-term strategic planning for event operations growth

Compliance & Risk Management

• Ensure compliance with health, safety, and local regulations
• Maintain proper licensing, insurance, and operational standards
• Develop contingency plans for operational disruptions

Qualifications

• 7–10+ years of experience in event operations, hospitality, or related industry
• 3–5+ years in a leadership role managing teams and large-scale events
• Strong financial acumen and experience managing budgets
• Excellent organizational, communication, and problem-solving skills
• Ability to work flexible hours, including nights, weekends, and holidays
• Valid Drivers License
• Reliable transportation

Core Competencies

• Operational excellence
• Leadership and team development
• Client-focused mindset
• Strategic thinking
• Crisis management and adaptability  

Work Environment

• Fast-paced, event-driven environment
• Requires on-site presence during events
• Ability to stand for extended periods and lift moderate weight as needed

Systems Knowledge (preferred)

• Toast
• 7shifts
• Triple Seat

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