Desktop Support Engineer- Windows, MAC Job at VDart Inc, California

aVozRXE4SFJwcjRESTVWenR5dkZFdy8vR2c9PQ==
  • VDart Inc
  • California

Job Description

Title: Desktop Support Engineer- Windows, MAC

Location: Santa Clara ,CA -Onsite

Job Description:

  • A Desktop Support Engineer who is responsible for troubleshooting and resolving issues for end users and executives/ VIPs. Issues can be related to installation, configuration, performance, functionality or compatibility of a product or service. They use various tools as a consumer such as In Tune, JAMF, SCCM, Ninja One, Active Directory, Azure Active Directory to identify the root cause and provide a solution or workaround.
  • Responsibility also includes ensuring the reliability, security, and performance of end points (Windows and MAC) and applications to meet the needs of our users and business operations.
  • Exp required- 5-8 years of exp.

Key Responsibilities:

  • Technical Proficiency: Understanding of operating systems (e.g., Windows, macOS, Linux) and their configurations, including troubleshooting common issues.
  • Hardware Knowledge: Familiarity with desktop hardware components such as CPUs, RAM, hard drives, and peripherals (e.g., monitors, keyboards, mice), including troubleshooting hardware-related problems.
  • Software Applications: Ability to install, configure, and troubleshoot various software applications, including productivity suites (e.g., Office 365, SharePoint), antivirus programs, and specialized software used within the organization.
  • Software solutions: JAMF, Intune (Microsoft Endpoint Manager) SCCM, Ninja One, Active Directory, Azure Active Directory
  • Ticketing and Help Desk Platforms: ServiceNow and Jira Service Management or similar tools.
  • Networking Basics: Understanding of basic networking concepts, including TCP/IP, DNS, DHCP, and VPN, to troubleshoot network connectivity issues and configure network settings on desktops.
  • Remote Desktop Support: Proficiency in providing remote assistance to users using remote desktop tools such as Remote Desktop Protocol (RDP), TeamViewer, or similar software.
  • Customer Service Skills: Strong communication and interpersonal skills to effectively communicate with end-users, understand their issues, and provide clear instructions and solutions.
  • IT Inventory: Responsible for managing, and tracking IT assets, including inventory and consumables, while contributing to demand planning strategies
  • Adaptability and Learning: Willingness to adapt to new technologies and learn continuously, as desktop support often involves staying updated with evolving hardware, software, and security trends.
  • Team Collaboration: Ability to collaborate with other IT team members, such as network administrators, system administrators, and help desk staff, to resolve complex issues and improve overall IT infrastructure and support processes.
  • Experience: Minimum 5 to 7+ years of experience as a Desktop Support Engineer

Job Tags

Work at office, Remote work

Similar Jobs

Genesys

Sr. End User Support Specialist Job at Genesys

 ...the future of customer experience together. Sr. End User Support Specialist Mexico (remote) Role Overview: Deliver reliable...  ...and self-service platforms. Diagnose and resolve hardware, software, access, and connectivity issues across environments.... 

BURNINGHAM TRUCKING

Lube Technician Job at BURNINGHAM TRUCKING

 ...Burningham Trucking where you can grow with an amazing company. We offer an exciting opportunity to expand your lube technician experience, as well as the added benefit of expanding your experience while working with an awesome and energetic team. Apply today. Education... 

Blain's Farm & Fleet

Retail Manager Trainee Job at Blain's Farm & Fleet

 ...the minimum requirements outlined in the job description, such as, training and experience, the position's work location, required travel (if any), and external market conditions when determining the final salary for potential new hires. Please note salary estimates... 

After School Matters

Yoga Instructor Job at After School Matters

 ...Summary of Position : After School Matters is seeking committed, part-time instructors to teachyoga alongside basketball and volleyball instructors located at a partner site in Woodlawn area during the Summer Session 2026 Program Session. This program offers a vibrant... 

BAE Systems Inc.

Fabrication Project Manager Job at BAE Systems Inc.

 ...Job Description BAE Systems is hiring a Project Manager to support our Maritime Solutions business. This role will lead a fabrication team to coordinate and direct the work of trades to perform work for the entire fabrication project. The Fabrication Project...