Ardent Health is a leading provider of healthcare in communities across the country. With a focus on consumer-friendly processes and investments in innovative services and technologies, Ardent is passionate about making healthcare better and easier to access. We are driven by our purpose of caring for people: our patients, our communities and one another.
Located in Brentwood, Tennessee, Ardent has earned a reputation as one of the industry’s strongest and most innovative healthcare systems. Our facilities and clinics are consistently recognized among healthcare’s best employers. We recognize each hospital and clinic is as unique as the community it serves. We strive to maintain strong community ties through advisory boards, contributions, charitable care, education and outreach.
Ardent includes:
Ardent makes considerable investments in people, technology, facilities, and communities, producing high quality care and extraordinary results. From newly constructed facilities and expanded services, to lifesaving technology and outstanding opportunities for employees, Ardent is committed to providing its hospitals and clinics the tools needed to succeed.
We believe it is this mix of corporate support and local autonomy that equips our teams for success.
Job Summary
The CCaaS Software Engineer manages, implements, and maintains cloud-based contact center platforms – specific to Five9. This position will have expertise in cloud technologies, contact center operations, and customer engagement/retention solutions. The Software Engineer will be responsible for designing, configuring, troubleshooting, and optimizing contact center systems to meet the needs of the business and ensure superior customer service delivery.
ResponsibilitiesJob Requirements:
Preferred Job Requirements:
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